Warranty and Return Policy
- 30-Day Warranty: Our warranty policy lasts 30 days. After this period, refunds or exchanges are not available.
- Return Conditions: To be eligible for a return, the item must be unused and in its original packaging.
- Non-Returnable Items: Gift cards, personalized jewelry, and custom jewelry are not eligible for return.
- Ineligible Returns: Items returned in poor condition or after 30 days will not qualify for a refund or exchange.
- Proof of Purchase: A receipt or proof of purchase is required for returns of jewelry.
- Refund Process: If your return is approved, a refund will be issued to the original method of payment.
- Sale Items: Sale items are not eligible for refunds.
- Exchanges: Exchanges are only available for defective or damaged items.
- Gift Returns: If you return an item marked as a gift, you will receive a gift credit for the value of the return.
- Shipping Costs: Shipping charges are non-refundable, and the customer is responsible for return shipping costs.
- Contact Us: For any questions or issues with a return, please contact us at comercial@karrousel.com.co.
